About Us
It's Been About Faith And Family—Since 1996
Hey there. This is Cheryl, the owner of Reliable Air
To help you understand what we're like, it helps to know what we're NOT like. We're not like most companies in that we don't cut corners—even when times get tough.
By cutting corners we mean: Do it cheaper. Do it faster. Just, do it. When HVAC companies do this, you pay the price. And that's just not right!
So, when I started Reliable Air in 1996, I aimed to do things a little differently.
4 Things We Do Differently
Pray Together
Everything we do is centered on faith and family.
For example, our family and employees often get together to pray, so that we can do what's right in God's eyes—especially in tough times. Trust us, it pays off for everybody!
Be Picky about Who We Hire
It's not just about proficiency, it's about fit.
Even if someone has 30 years of experience, we won't hire them if they don't have the right cultural fit. For us, that means they need to be able to ethically serve you with a smile and a good attitude.
Invest in People
We don't just hire employees, we invest in them.
How? Constant in-house training, occasional out-of-state boot camps, BBQ cook-offs (trust us, it's an investment)—all these activities equip our employees to take care of your family's comfort needs.
As a nice little side effect, employees rarely leave us. Meaning you'll always hear a familiar voice and see a familiar face when you do business with us.
Keep our Word
We let our "yes" be "yes" and our "no" be "no".
If we say we'll be at your home at a specific time, we will. If we say we'll do a good job, we will. And if we screw up, we'll make things right. Scouts honor!
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"3 years of frustration cured in under an hour!"
They were able to diagnose the root cause and fix an issue that had been a nagging problem ever since the HVAC was installed by another company.- Chance S. -
"They will mail you a reminder that it’s time to have it done again and that is very helpful."
Reliable Air off always does an excellent job of kit cleaning and servicing my air conditioner and heater.- Connie D. -
"These guys went above and beyond to help me."
They walked us through each issue and had us up and running inside of 2 hours. Amazing.- Emily H. -
"I am very happy with the professional informative technicians and office people at Reliable Air."
I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service.- Lisa R. -
"So thankful they could help us today during this unseasonably hot time."
Second time we've used Reliable Air. Andrew was on-time and professional.- Robert G. -
"This company is by far the best company you can ever find. They have been helping us off and on for over a year."
There was no pressure - no salesy pitch - and they continued to help us even though they knew our system was old and needed to be upgraded. They would come late in the day if needs be, and worked around our schedule- Susan & Blake -
"Wonderful customer service on top of always being available day and night."
Shout out Cheryl and Juan for the great experience! The entire team is on top of it!- Bryn L. -
"Reliable Air is dependable and trustworthy."
JW came out on time and did a good job of tuning up my heat pump.- Joe V.