About Us
It's Been About Faith And Family—Since 1996
Hey there. This is Cheryl, the owner of Reliable Air
To help you understand what we're like, it helps to know what we're NOT like. We're not like most companies in that we don't cut corners—even when times get tough.
By cutting corners we mean: Do it cheaper. Do it faster. Just, do it. When HVAC companies do this, you pay the price. And that's just not right!
So, when I started Reliable Air in 1996, I aimed to do things a little differently.
4 Things We Do Differently
Pray Together
Everything we do is centered on faith and family.
For example, our family and employees often get together to pray, so that we can do what's right in God's eyes—especially in tough times. Trust us, it pays off for everybody!
Be Picky about Who We Hire
It's not just about proficiency, it's about fit.
Even if someone has 30 years of experience, we won't hire them if they don't have the right cultural fit. For us, that means they need to be able to ethically serve you with a smile and a good attitude.
Invest in People
We don't just hire employees, we invest in them.
How? Constant in-house training, occasional out-of-state boot camps, BBQ cook-offs (trust us, it's an investment)—all these activities equip our employees to take care of your family's comfort needs.
As a nice little side effect, employees rarely leave us. Meaning you'll always hear a familiar voice and see a familiar face when you do business with us.
Keep our Word
We let our "yes" be "yes" and our "no" be "no".
If we say we'll be at your home at a specific time, we will. If we say we'll do a good job, we will. And if we screw up, we'll make things right. Scouts honor!
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"I am very happy with the professional informative technicians and office people at Reliable Air."
I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service.- Lisa R. -
"When Edgar arrived he was polite and courteous. He explained what he was going to complete the diagnostics first."
He then explained what needed to be done and made sure I understood. It was very appreciated that he gave me time to decide on my repair because it was going to cost a bit of money.- Esther T. -
"Reliable Air is dependable and trustworthy."
JW came out on time and did a good job of tuning up my heat pump.- Joe V. -
"I would recommend them to anyone."
Knowing their quality of work, when I needed work on my own home I knew who to call.- James B. -
"3 years of frustration cured in under an hour!"
They were able to diagnose the root cause and fix an issue that had been a nagging problem ever since the HVAC was installed by another company.- Chance S. -
"I will use you guys again in the near future!"
He knew exactly what needed to be fixed and he was right on it. I thank you all for the quick, fast and in a hurry respond you did for my family and I. Especially during this freezing weather.- Anna A. -
"They will mail you a reminder that it’s time to have it done again and that is very helpful."
Reliable Air off always does an excellent job of kit cleaning and servicing my air conditioner and heater.- Connie D. -
"When he arrived he was professional, kind, and we knew we were in good hands."
He fixed our AC and was out in 45 minutes. Best of all we had no outrageous service call fee and saved us money. We definitely will use Reliable Air again and highly recommend them for your heating and air conditioning needs!- Amanda N.