About Us
It's Been About Faith And Family—Since 1996
Hey there. This is Cheryl, the owner of Reliable Air
To help you understand what we're like, it helps to know what we're NOT like. We're not like most companies in that we don't cut corners—even when times get tough.
By cutting corners we mean: Do it cheaper. Do it faster. Just, do it. When HVAC companies do this, you pay the price. And that's just not right!
So, when I started Reliable Air in 1996, I aimed to do things a little differently.
4 Things We Do Differently
Pray Together
Everything we do is centered on faith and family.
For example, our family and employees often get together to pray, so that we can do what's right in God's eyes—especially in tough times. Trust us, it pays off for everybody!
Be Picky about Who We Hire
It's not just about proficiency, it's about fit.
Even if someone has 30 years of experience, we won't hire them if they don't have the right cultural fit. For us, that means they need to be able to ethically serve you with a smile and a good attitude.
Invest in People
We don't just hire employees, we invest in them.
How? Constant in-house training, occasional out-of-state boot camps, BBQ cook-offs (trust us, it's an investment)—all these activities equip our employees to take care of your family's comfort needs.
As a nice little side effect, employees rarely leave us. Meaning you'll always hear a familiar voice and see a familiar face when you do business with us.
Keep our Word
We let our "yes" be "yes" and our "no" be "no".
If we say we'll be at your home at a specific time, we will. If we say we'll do a good job, we will. And if we screw up, we'll make things right. Scouts honor!
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"I was happy with the service so I went ahead and got on their 2 year plan for maintenance."
He was thorough in taking all the things apart to inspect and clean, and was prepared for all the minor repairs and that needed to be done. It took about 45 minutes or so and it was all done!- Candice R. -
"This company is by far the best company you can ever find. They have been helping us off and on for over a year."
There was no pressure - no salesy pitch - and they continued to help us even though they knew our system was old and needed to be upgraded. They would come late in the day if needs be, and worked around our schedule- Susan & Blake -
"I highly recommend Reliable Air for any HVAC needs."
JW was the technician that serviced my HVAC unit. He was on time and professional.- Joseph M. -
"So thankful they could help us today during this unseasonably hot time."
Second time we've used Reliable Air. Andrew was on-time and professional.- Robert G. -
"I am super grateful."
Andy was extremely polite, helpful, and transparent. Reliable Air was able to accommodate my crazy work schedule to service my a/c unit.- Jennifer S. -
"I highly recommend their service."
Edgar explained in detail what he would be doing, along with the issue he found in terms that any home owner would understand.- Steve S. -
"I am very happy with the professional informative technicians and office people at Reliable Air."
I HIGHLY recommend this San Marcos company who now does plumbing. Today they installed my new water softener and I am very happy with their service.- Lisa R. -
"Tom was very honest, informative and professional."
I would definitely recommend this company to anyone.- Daveed O.