Folks Seem to Like Us
"your scheduling department and AC technicians "LISTENED" and understood..."
I thought I would take a few minutes and share with you my appreciation and thoughts about Reliable Air. I returned to South Texas area in 1978 following a tour in Germany with the Army. Since that time my wife and I now occupy our third house in (San Antonio & New Braunfels) communities. Our experiences with Air Conditioners and Air Conditioning Services has been frustrating and exhausting over the past forty-two (42) years. We have only been in one current residence just about 3 years, without any AC issues aside from routine maintenance. During the past 42 years we have totally replaced five inside/outside AC units, each purchased with a warranty (not that the warranty or the servicing companies made any difference). All AC units purchased were highly rated with the latest SEER.
I had become accustomed to listening to AC Servicing Companies tap dancing around the services they offer, the warranty of the product, etc.. It is our good fortune to randomly finding "Reliable Air" online when we experienced an AC failure. Your scheduling department and AC technician "LISTENED" and understood that outside temperatures hovered around the century mark and responded to our plea of help in a timely manner. Confined mostly to the house due to disabilities some antagonized by heat stress, Reliable Air truly lived up to their name. Service was easy to schedule, a reminder call made the day before and your Service Technician called prior to showing up at the door.
I am a stickler for individuals being punctual. Your technician Edgar Alvarado exceeds every reasonable expectation. He is timely, courteous, considerate (wearing Protective Clothing: mast and house boots). My background both in the military and in civilian life focused on responding to the needs of individuals both as an Army Medic and as a Safety Consultant. Edgar's interaction with clients is above most and is worth of emulation.
A New Braunfels homeowner
“very knowledgeable and did a fantastic job”
Alan from Reliable Air came to my house to service the heating and AC unit. He was very knowledgeable and did a fantastic job servicing the unit and providing details on maintenance actions. He replaced a weak capacitor and even went out of his way to point out a leak I had in my roof. What more could you ask for! Fantastic service from a great technician from an outstanding company. If you are looking for great and dependable service, look no further, it's in the name
“Prompt, efficient, and friendly.”
Prompt, efficient, and friendly. As usual, Edgar provided us with excellent service. Reliable Air is fortunate to have such a professional employee!
“professional and friendly”
Alan was extremely professional and friendly. He took the time to thoroughly explain what he saw/did and in answering any questions I had. He even offered to come back so he could explain a product to my husband since he was not home at the time.
“answered all my questions”
GREAT customer service and friendly. Very helpful and thorough. Answered all my questions. Check my air filters and informed me of proper maintenance.
“completed beyond my expectations”
Alan did a SUPER job. I had emailed a detailed list of concerns to be covered by the service call. Everything was completed beyond my expectations. When he left, I had a feeling of confidence that everything was as it should be. I HIGHLY recommend Reliable Air and Alan in particular!
“He was on time”
Steve T arrived to service my new AC. He was on time, exhibited a friendly disposition. I would have him back anytime in the future I require AC services.
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